Wireless bluetooth earphones TWS ANC-102

1) Remove the headphones from the power bank. You will hear the message “Power on” indicating that the headphones are on.

2) Make sure that your headphones are not connected to another device via Bluetooth (e.g. a smartphone).

3) Switch off the headphones by pressing the touch button located on each headphone for approximately 6 sec. You will hear the message “Power off”.

4) Press the touch button located on each headphone for 8 sec.

5) When the headphones have paired correctly, you will hear “Connected”.

• The headphones will not charge. You need to charge your powerbank beforehand in order for charging headphones properly.

• Yes, in case of uneven charging of the headphones. Wait until both handsets are fully charged.

• The headphones are not paired with each other (please refer to the user manual for information on pairing the headphones with each other)

• the batteries in the headset may be flat, charge the headset
• the BT antenna on the handset/headset is covered
• the BT antenna on your phone is covered (e.g. in your pocket)
• other BT devices are nearby and causing interference
• the phone is too far away from the headset
• the phone is placed in a case made of metal or other material that interferes with or blocks the signal transmission
• network problems, music being streamed over the internet
• phone loaded with applications running in the background
• incorrect music codecs

• Bluetooth version 4.* has a delay in its audio transmission design

• the headphones are not paired (please refer to the User Manual for information on pairing the headphones with each other)
• check if there are no other enabled TWS handsets nearby